The Best Conference Call Service Reviews of 2020

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Effective communication can make or break the success of your organization. This holds true for large enterprises to small businesses, startups, and everything in between. 

With remote work becoming the new normal, the ability to connect with employees and colleagues in various locations throughout the country has become more important than ever before. Conference calling services allow you to facilitate this critical collaboration.

After researching and testing dozens of options on the market, I’ve narrowed down the seven best conference call services that I can confidently recommend. 

This guide will tell you everything you need to know about finding the best conference call service for your business. 

GoToMeeting

Best Overall Conference Call Service

Host calls with up to 3,000 participants. Enjoy features like screen sharing, unlimited recording, and 25 active webcams. Starts at $14.

The Best Conference Call Services to Consider:

  1. GoToMeeting
  2. Vast Conference
  3. Cisco Webex
  4. Zoom
  5. FreeConferenceCall.com
  6. UberConference
  7. Lifesize

When it Makes Sense to Invest Into a Conference Call Service

Any business that needs to facilitate calls with multiple people in various locations can benefit from a conference call service. 

Even if you have a traditional office setting with your entire team in a single building, the effects of COVID-19 have caused the demand for conference calling services to skyrocket. Team meetings in a conference room are pretty much non-existent. This will likely be our new normal for the foreseeable future. 

Conference calling services are perfect for businesses with remote teams or multi-site locations. It’s also a great way to communicate with clients and give presentations. 

For the most part, conference calling services are designed for communication at scale. If you just need to hop on a call with two additional people, you probably don’t need a complete conference call service. Platforms like Slack, Skype, Google Meet, and even traditional three-way calling will accommodate your needs just fine. 

But if that number jumps to 6-12+ people on a call, you should be using a conference call service. Some conference call services can even support thousands of callers simultaneously.

#1 – GoToMeeting Review — Best Overall Conference Call Service

GoToMeeting

GoToMeeting

Best Overall Conference Call Service

Host calls with up to 3,000 participants. Enjoy features like screen sharing, unlimited recording, and 25 active webcams. Starts at $14.

GoToMeeting is the best conference call service on the market today. It can accommodate the needs of small businesses and large organizations alike. 

If you’ve never used conference call software before, GoToMeeting is super easy to figure out. You can get up and running in minutes. Hosting calls is simple, and it’s not difficult for participants to join either. 

You’ll have the ability to host audio, video, or web meetings from any device. GoToMeeting works on Mac, PC, and mobile devices.

GoToMeeting has all of the features you need to run a successful conference call.

  • Unlimited cloud recording
  • Advanced security features like SSO login
  • 25 active webcams
  • Calendar integrations
  • Business messaging
  • Meeting transcription
  • Video to slide
  • Screenshare and drawing
  • Diagnostic reports

The software is great for administrators, and all of the participants will enjoy a frictionless experience. 

GoToMeeting is affordable as well. Pricing is billed on a per-organizer basis. 

  • Professional — $12 per month
  • Business — $16 per month
  • Enterprise — Custom rates

The Professional and Business plans can accommodate up to 150 and 250 participants, respectively. The Enterprise solution can host conference calls with up to 3,000 participants. 

Try GoToMeeting free for 14 days. 

#2 – Vast Conference Review — Best For Instant Calling

Vast Conference

Vast Conference

Best For Instant Calling

Host unlimited conference calls with no pre-scheduling requirements. Accommodates up to 500 participants. Starts at $11.99.

Vast Conference is perfect for spontaneous conference calls. You can start a conference call anywhere, anytime, without the need for pre-scheduling or operator assistance. 

Every Vast Conference user gets their own unique number. To get started, simply dial your number and enter your access code. 

While Vast Conference is ideal for instant meetings, the service also supports pre-scheduling meetings in advance. You can take advantage of operator-assisted calls as well. This service uses professional and courteous operators who will welcome and identify all of your callers, which is ideal for complex calls. 

Vast Conference has tools for HD video conferencing as well, including screen sharing, conference recording, and file transfers. 

For those of you who need to host conference calls with participants across the globe, Vast Conference supports international conferencing with 70+ countries. 

Here’s a quick glance at the Vast Conference plans and pricing:

  • Essentials — $11.99 per user per month (up to 10 participants)
  • Standard — $15.99 per user per month (up to 100 participants)
  • Professional — $31.99 per user per month (up to 250 participants)
  • Enterprise — Custom pricing (up to 500 participants)

Overall, Vast Conference has a plan to accommodate conference calls of all sizes. The Enterprise plan doesn’t host quite as many callers as other platforms on the market. But that probably won’t matter for most of you. 

Try Vast Conference free for 14 days. 

#3 – Cisco Webex Review — The Best For Remote Teams

Cisco Webex

Cisco Webex

Best For Remote Teams

Secure conference calls for employees working at home. Free for up to 100 participants and 50 minute calls.

Cisco is synonymous with high-quality telecommunications hardware and software. Like the rest of Cisco’s offerings, Webex is top of the line. 

At its core, Cisco Webex is hassle-free video conferencing designed for remote teams. It’s an excellent way for you and your staff to communicate, regardless of everyone’s location. 

Cisco Webex ensures that your conference calls are safe and secure, even while your staff is working from home. 

With Cisco Webex, there’s a plan for businesses of all shapes and sizes. Here’s a closer look at those plans, prices, and features:

Free — $0

  • Up to 100 participants
  • 50-minute meeting limit
  • Video conferencing
  • Mobile app
  • File and whiteboard sharing

Starter — $13.50 per user per month

  • Up to 100 participants
  • Unlimited meeting time
  • Cloud recording
  • Meeting transcriptions
  • Calendar integration

Plus — $17.95 per user per month

  • Up to 100 participants
  • Other users can schedule on behalf of the host
  • Administrative portal
  • Customizable Webex URL
  • Analytics

Business — $26.95 per user per month

  • Up to 200 participants
  • Single sign-on (SSO)
  • Custom branding
  • 10 GB cloud storage
  • Minimum of 5 licenses per month

If you typically have short calls and less than 100 participants, you use Cisco Webex free forever. 

#4 – Zoom Review — The Best For Video Conferencing

Zoom

Zoom

Best Video Conferencing

Free for 40 minute meetings and 100 participants. Paid plans start at $14.99. Industry leader in video conferencing.

Zoom has quickly become a global leader in the communications space. The company saw a surge in new users as the COVID-19 pandemic forced people in all industries to work from home. 

While most conference call services have a video conferencing feature, Zoom specializes in this category. 

Zoom boasts a well-known customer list with brands like Ticketmaster, Slack, Pandora, Dropbox, GoDaddy, Uber, Western Union, Caesars Entertainment, and more. 

The platform supports up to 1,000 video participants and 10,000 viewers. It’s affordable, easy to use, and built to scale.

Some of Zoom’s standout features include:

  • Collaboration-enabled conference rooms
  • Cross-platform messaging
  • File sharing
  • Video webinars
  • Calendar sync
  • Recordings and transcripts
  • Mobile meetings

Zoom starts at $14.99 per month per host. This supports meetings with up to 100 participants. Business plans support meetings with up to 300 participants and start at $19.99 per month. 

The one drawback of Zoom is its security. There have been issues reported of hackers disrupting meetings. But the company says they’ve addressed those concerns to prevent this from happening. 

You can use Zoom for free with 40-minute meetings and up to 100 participants. 

#5 – FreeConferenceCall.com Review — Best Free Service

FreeConferenceCall

FreeConferenceCall.com

Best Free Service

Free conference calls with up to 1,000 participants. Call recording, screen sharing, chat, and presentation tools included.

As the name implies, FreeConferenceCall.com is 100% free. They’ve been providing free conference calling services for nearly 20 years. 

The platform was built for nonprofits, students, and charities. It’s run on the basis that everyone should have access to free audio and video conferences. But with that said, anyone can use it.

Some of the top highlights, features, and benefits of FreeConfereneCall.com include:

  • Up to 1,000 participants
  • Screen sharing
  • Recordings
  • Drawing tools
  • Switch presenters
  • Private chat
  • Mobile app
  • Call history
  • Call detail reports
  • Custom meeting walls
  • Global access

Since its inception, the platform has facilitated more than two billion calls worldwide. It’s not quite as advanced as the solutions tailored toward businesses, but it’s still very good.

While the service is free, they do accept donations. The average contributor donates $6 per month, but you can pay whatever you want. Alternatively, you can always keep it free forever.

#6 – UberConference Review — The Best Features

UberConference

UberConference

Best Features

Host meetings with up to 100 participants for $15 per month. All features included with paid plan. Free for basic use.

UberConference is a simple and straightforward conference call service. Unlike other tools on the market, UberConference comes pre-loaded with all of its features out of the box. 

There’s a free plan for basic use. Without paying anything, you’ll be able to host 45-minute meetings with up to 10 participants. The free plan even comes with basic features you need to facilitate calls.

Here’s a look at the features you’ll get with UberConference:

  • Unlimited conferencing
  • Screen sharing
  • Call recording
  • Mobile apps
  • Custom call-in number
  • Custom hold music
  • 50+ international countries
  • Voice intelligence
  • Team management portal

The platform can accommodate meetings with up to 100 participants for up to five hours. So it may not be suitable for SMEs that need to host meetings with hundreds or thousands of users.

#7 – Lifesize Review — The Best Conference Call Hardware

Lifesize

Lifesize

Best Hardware

Conference call equipment for rooms of all sizes. Ideal for businesses that prioritize the highest quality audio and video.

Lifesize is a bit unique compared to some of the other platforms on our list. The vast majority of conference call services just focus on software, meaning you’ll run the meetings using your existing devices. 

Your desktop computers, laptops, and smartphones all have built-in cameras, speakers, and microphones. 

But for those of you who want to prioritize quality, Lifesize specializes in video conferencing equipment. They can turn any size room into a conference room. Lifesize even has equipment to accommodate rooms as large as an auditorium. 

Here’s a look at the plans and monthly prices for Lifesize conference calling:

  • Free — $0 (up to 10 participants)
  • Standard — $12.50 (up to 100 participants)
  • Plus — $14.95 (up to 300 participants)
  • Enterprise — Custom pricing (up to 1,000 viewers)

As you can see, the software pricing is affordable. But the hardware will obviously cost extra. Conferencing equipment starts at $99.

Methodology For Choosing The Best Conference Call Service

Finding the best conference call service can be tough if you don’t know what to look for. But there is a certain methodology that you should follow as you’re shopping around.

Here’s a closer look at the criteria we evaluated while narrowing down the winners on our list. I’ll explain why these factors matter in greater detail below—then you can weigh everything according to your personal needs. 

Meeting Size

How many people will you be participating in your conference calls?

Most platforms support 100-person calls out of the box. This number can jump to 300-500 or even 1,000+ as you scale to higher-tier plans. For most people, 100 participants will be more than enough. But if you generally host larger calls, make sure you choose a provider that can accommodate those needs. Not every service has the ability to do so. 

Video Conferencing

Video conferencing has become a standard feature with most conference calling services. You shouldn’t even consider a platform that doesn’t give you the ability to video chat. 

Keep in mind, not everyone participating in your call will be able to have an active camera. Most platforms will limit the number of video users in a meeting. 

Collaboration Features

Look for a solution that makes it easy for you to collaborate with everyone on the call. Keep an eye out for features like screen sharing, drawing, presentation tools, file sharing, and live chat. 

I typically lean towards services that allow you to record and transcribe the calls as well. This makes it easier for you to go back and review things you might have missed in real-time. 

Hardware Requirements

Generally speaking, you won’t need any special hardware to use conference call services. Your existing computers, smartphones, and tablets will be just fine for the vast majority of you.

With that said, some people want to turn large spaces into high-quality conference rooms. For example, if you wanted to use a large presentation room or small auditorium for a conference call, your laptop camera and microphone won’t be enough.

If you fall into this category, look for a solution that has the best conference call equipment, in addition to the software. 

GoToMeeting

GoToMeeting

Best Overall Conference Call Service

Host calls with up to 3,000 participants. Enjoy features like screen sharing, unlimited recording, and 25 active webcams. Starts at $14.

Summary

What’s the best conference call service?

GoToMeeting is our top pick. The quality, features, and pricing will be ideal for the majority of businesses and personal use cases. 

But there are lots of other great options to choose from. Follow the methodology and recommendations described in this guide to find the best conference call service for you.

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